because if it was up to their support desk. I thankfully was able to find the cause of the issue in their tech support forum. 45 minutes in the queue, only to be told to leave a message and I will be contacted.
a failed AV engine update on a DIFFERENT AV scan engine tanked the product. at 4 am all inbound and outbound email stops processing! The issue this time. Luckily, I was able to perform a (non-standard) procedure to roll-back the product to the prior version. Even after fixing that issue (days later) a whole other host of issues with the product surfaced. unless AV scanning transport services were disabled. the Exchange Transport service would not stay running. they dumped their "VIPRE" AV scan engine, and did not transition the licensing and product correctly. The version was clearly not ready for primetime. my users were so inundated with SPAM that I opted to install it within days of release. Normally, I would not install an update so close to its release date, but. Their most recent release (version 21) have caused me over 2 weeks of grief. Spam and Malware getting through has gotten worse and worse in this time as well. their updates to their AV scan engines have tanked the product. support (I have always have had active maintenance) was able to get me through their issues and get me going again. It started with software updates going bad occasionally. In the past 2 years, the product and company has gone downhill. I have used GFI MailEssentials for years, since Exchange 2003.
GFI MailEssentials also adds various email management tools to your mail server, including email disclaimers, email monitoring and redirecting based on custom rules, email reporting, list server, server-based auto replies and POP3 downloading. GFI MailEssentials puts control in the hands of the administrator and user, with a central, web-based email management dashboard, email reporting tools, and a SpamTag Outlook add-on. With a spam capture rate of over 99% and zero false positives, IT administrators can rest assured that company email is secure and spam-free. GFI MailEssentials is an award-winning email security and anti-spam software solution for Exchange Server and other mail servers, which protects your network against email-borne viruses and other malware threats using up to five antivirus scanning engines and advanced email filtering technologies such as two frequently updated anti-spam engines that require no tweaking, IP reputation filtering, greylisting, directory harvesting attack protection and more.
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